Over the last year, I\u2019ve learned that the most valuable information comes from deeply listening to my clients. I came to know their unique stories\u2014some of them overcoming incredible obstacles and transcending cultural barriers to build their version of the American Dream. I\u2019ve always been inspired by the underdog\u2019s success.<\/p>\n\n\n\n
I\u2019ve had so many calls that started with, \u201cCan I run something past you?\u201d My clients needed a trusted advisor to act as a sanity check or to help identify a strategic blind-spot. My deep listening didn\u2019t just allow me to zero-in on the critical nuances of their strategic problems; it allowed me to truly understand why any of this mattered in the first place. That understanding is the great foundation for building trust. Noticing my client\u2019s relief and confidence emerging in those moments of clarity was the feedback I needed to assure me I was on the right path.<\/p>\n\n\n\n
What about you? Have you ever found that by deeply listening and mirroring your customer\u2019s feedback to ensure understanding, you can actually feel that lightbulb moment? You know, the one where they realize that you truly GET<\/em> them. Understanding, empathy, and trust are potent components of a relationship, and after all – business is about relationships.<\/p>\n","protected":false},"excerpt":{"rendered":" Over the last year, I\u2019ve learned that the most valuable information comes from deeply listening to my clients. I came to know their unique stories\u2014some of them overcoming incredible obstacles and transcending cultural barriers to build their version of the American Dream. I\u2019ve always been inspired by the underdog\u2019s success. I\u2019ve had so many calls that started with, \u201cCan I … <\/p>\n